Privacy Policy
This Privacy Policy explains how Open Routes handles personal data when you use our website, make a booking request, or take part in our culinary and market tours. It applies to information processed in connection with reservations, communications, payments, and related site functions.
How We Use Data
We use personal data to answer inquiries, manage date and group requests, confirm venue availability, arrange routes and tastings, process booking payments, support meeting-point check-in, and deliver the guided tasting walk. We also use data to handle dietary information, communicate practical details, maintain records, improve site performance, prevent misuse, and meet legal, accounting, and security obligations.
Service Providers and Partners
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational vendors that help us run the site and manage bookings. Where a venue, tasting partner, or similar service provider needs guest details to confirm a reservation or dietary arrangement, we share only the information necessary for that purpose and expect the recipient to handle it appropriately.
Legal Disclosures
We may share personal data with courts, regulators, tax authorities, law enforcement, or other public bodies when required by law, to respond to lawful requests, or to protect our rights, guests, or operations. We may also disclose information where necessary to establish, exercise, or defend legal claims.
Data We Collect
We may collect identification and contact details, booking and payment information, group size, preferred dates and departure windows, meeting-point details, dietary information, communication records, and limited technical data such as device or browser information. Where needed for route planning or check-in, we may also process information that helps us confirm suitability for the selected tour.
How We Collect Data
We receive personal data from website requests, email, phone calls, booking and payment steps, and messages exchanged with us before or after a tour. We also collect certain data automatically through website operation, such as log data, cookie data, and basic usage information. In some cases, we may record information needed to confirm availability, dietary arrangements, or the details of a requested experience.
Types of Cookies
Our site may use essential cookies that are needed for security and core functions, preference cookies that remember basic settings, and analytics cookies that help us understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for the site and booking process.
Cookie Controls
We use standard cookie controls to support site operation and basic analytics. You may block or delete cookies through your browser settings, and you may be able to set your browser to warn you before cookies are stored. If cookies are disabled, some parts of the site may not function as intended.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies, and you may ask us to review a request if you believe information is incomplete or incorrect. Some requests may be limited where we must keep data for legal, accounting, or security reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We will review the request and respond within the time required by applicable law, or within a reasonable period if no specific deadline applies. If we cannot fully comply, we will explain the reason where permitted.
Booking and communication records are retained for the period needed to manage the tour, handle follow-up questions, and meet accounting, tax, or legal obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if a dispute, legal claim, or compliance requirement makes that necessary.
If we make material changes, we will take reasonable steps to make the revised policy available through the website or other suitable notice. Continued use of the site after an update means the revised policy will apply to future processing, subject to any rights you may have under law.
Contact Information
Use the contact details below for questions about this policy or the handling of personal data.